Refund policy

Here is a clear, straightforward return policy template. You can easily copy and paste this into your website, simply filling in the bracketed information with your specific business details.

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Return & Refund Policy

We want you to be completely happy with your purchase. If you are not satisfied for any reason, we are here to help.

1. Returns

You have [Number, e.g., 30] days to return an item from the date you received it.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your return.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within [Number, e.g., 5-7] business days, depending on your bank or card issuer's policies.

3. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at [Email Address]. We will provide instructions on how to send your item back and process the exchange.

4. Shipping Costs

• Standard Returns: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we will cover the return shipping costs.

5. Non-Returnable Items

Please note that the following items are final sale and cannot be returned:

• Gift cards

• Downloadable digital products

• Customized or personalized items

• Clearance or final sale items